FAQs

Q?

What does UNITED BRANDS do?

A.

For more than 35 years to date, UNITED BRANDS has been developing, producing and providing top-quality leather goods for various brands.

Q?

What is quality assurance like in production?

A.

The UNITED BRANDS products are regularly tested by various testing institutes for functionality, chemical substances, durability and quality.

Q?

Is there a minimum order quantity?

A.

At UNITED BRANDS, you don't need a minimum order quantity to place an order.

Q?

What are the shipping costs?

A.

Shipping and packaging costs within Germany are calculated at a flat rate of € 7.50 up to a value of € 300.00 per order. Delivery is free of charge for orders valued over € 300.00.

Q?

What do I do if I have a complaint or need a replacement?

A.

Please email us at service@united-brands.com. To ensure rapid processing, please provide us with the following information: name of the item (or item number), a picture or photo of the item, a brief description of the defect and your contact details. Providing a telephone number will help us to reach you quickly with any queries.

Q?

Are special productions possible?

A.

UNITED BRANDS offers various types of special productions. Please contact your adviser at the following telephone number: +49 (0) 6181 - 3642-0.

Q?

What are the options for promotional labelling?

A.

We can individualise your chosen item according to your exact requirements in our UNITED BRANDS in-house printing plant for pad, transfer and screen printing, as well as embossing. In addition, UNITED BRANDS works together with selected partners, so that we can also offer our customers stick, doming or laser engraving. Speak to your personal adviser at the following telephone number: +49 (0) 6181 - 3642-0.

Q?

How do I contact UNITED BRANDS?

A.

You can contact us by email at info@united-brands.com and by telephone at +49 (0) 6181 - 3642-0.

The UNITED BRANDS team is here for you Monday to Friday from 8.00 am to 5.00 pm.

Q?

How do I contact the promotional items area of UNITED BRANDS?

A.

You can contact us by email at b2b@united-brands.com and by telephone at +49 (0) 6181 3642-0.

The UNITED BRANDS team is here for you Monday to Friday from 8.00 am to 5.00 pm.

Q?

Wie erreiche ich den Bereich Fachhandel von UNITED BRANDS?

A.

You can contact us by email at retail@united-brands.com and by telephone at +49 (0) 6181 - 3642-0.

The UNITED BRANDS team is here for you Monday to Friday from 8.00 am to 5.00 pm.

Q?

Do you have any more questions?

A.

You're still looking for a solution? We are happy to answer your question in person. Please contact us at the following telephone number: +49 (0) 6181 - 3642-0